Pool Facility Reminders

Please take a moment to review the following pool facility reminders:

-No skateboards/bicycles/tricycles/skates/roller blades/ scooters or the like inside fenced area.

-Private instructors must re-register for the 2019-2020 season. Attached, is the private instructor agreement that the homeowner needs to complete and return. The instructor needs to provide insurance in the amount of $1M liability and name Portola Springs Community Association and Keystone Pacific Property Management LLC as additionally insured. Once these items are provided, the instructor will receive an ID badge.

-The facilities are open from 5 AM until 10 PM only and require fob access.

-A maximum of 10 guests per homeowner are permitted to utilize the pool.

The full pool rules can be found here and should be reviewed before utilizing the facilities.If you have any questions, please email Kara Foley at kfoley@keystonepacific.com.

Be a Responsible Pet Owner

Clean After Your PetsPets must be on a leash at all times regardless of the size of your pet. Also, no one wants to step in dog feces while out walking their dog. Please pick up after your animal. Please refrain from placing used doggie bags into the planters. When the association pays a vendor to remove dog waste, it costs everyone in the association money. Problems associated with animals, including noise disturbances and defecation must be directed to Animal Control at (949) 724-7740.

No animals, including dogs, cats, birds and other domesticated animals, are permitted in any pool area or common facilities at any time.

Real Estate Signs: REMINDER

Please take a moment to review the below rules regarding real estate signs for homes that are for sale and open houses. Custom signs are required for both, and at all times. The patrol service will be enforcing this policy and removing signs that do not comply. Please pass this information on to your realtors if you are planning to sell your home.

If you have any questions, please email Kara Foley at kfoley@keystonepacific.com.

Portola Springs Sign Restrictions

Trash Can Etiquette

Each individual trash can in the community belongs to an assigned homeowner. They are each numbered and many have addresses written upon them. Please remember that these are not for public use. If you are in the community and you need to dispose of anything, especially dog feces, please do not use another homeowner’s trash can. Often times they are out because they were just emptied and no one wants to come home to a trash can that was just emptied and then subsequently filled with another person’s trash or worse yet, dog feces! Also, please remember to store your trash cans in your garage or side yard, behind your fence, after pick up (within 12 hours). Parking and aesthetics are impacted when cans are left out.

The KPPM Connection

The KPPM Connection is an online tool that offers enhanced homeowner services. Using the portal, you can:


  • Make Online Payments
  • View Current and Previous Statements and Billing Inserts
  • Print Account History Reports
  • View and Update Enhanced Email Notification Features

Please click here to visit The KPPM Connection! Please log in using your account online email address and password. If you have not registered, please have your billing statement available to enter in the required information. If you need assistance, please contact Customer Care at (949) 833-2600 or customercare@keystonepacific.com.

For added convenience, we also offer an ACH program in which your monthly assessment payments are automatically deducted from your checking or savings account. You will no longer have to remember when to pay your payment, write a check, or pay for any more postage! To sign up, please click here to download the ACH form.