Keystone Pacific Property Management, LLC (“Keystone Pacific”), which operates the website (the “Site”) of the Portola Springs Community Association (the “Association”), is committed to safeguarding your privacy online. The following policy outlines how your personal information will be treated as you use this Site. By giving your personal information you agree that Keystone Pacific and the Association may collect and use such information in accordance with the terms and conditions of this policy. Please do not submit any information if you are less than 18 years. If you do not agree to this policy, please do not use this Site. Keystone Pacific reserves the right to occasionally change the policy at its own discretion, so please check back periodically.

COLLECTION OF INFORMATION

Keystone Pacific collects information in several ways from different parts of the Site.

If this Site permits user registration, then some personal information is gathered when you register. During registration, Keystone Pacific collects your name, Site username, password and keyword and email address.

Keystone Pacific may ask you for personal information at other times, including (but not limited to) when you respond to a survey, submit a change of address request, submit a maintenance request, post information on the Site, submit communication to Keystone Pacific or the Association through the Site, or report a problem with the Site. If you contact us, we may keep a record of that correspondence.

COOKIES

A cookie is a piece of data stored on the user’s computer tied to information about the user. Keystone Pacific may choose to use “cookies” in order to customize your experience on the Site. Cookies are used to store and sometimes track information about you.

Generally, Keystone Pacific uses cookies to remind Keystone Pacific of who you are to access your account information (stored on our computers), and to provide access to certain areas of the site, in order to deliver to you a better and more personalized service.

INTERNET SERVICE PROVIDER

When you provide personal information through the Site, the information is stored on or transmitted through one or more servers owned and maintained by a third party Internet service provider (“ISP”). [The ISP shares this information only with Keystone Pacific, unless you are specifically informed otherwise.]

THIRD PARTY SITES

This Site may contain links to other websites. Please be aware that Keystone Pacific is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

DISCLOSURE OF YOUR INFORMATION

As a general rule, Keystone Pacific will only disclose your personally identifiable information to its technology provider for the purposes of providing you website services. Keystone Pacific may also disclose such information to other parties when Keystone Pacific has your permission or under special circumstances, such as when Keystone Pacific believes in good faith that the law requires it or under the circumstances described below.

Association Use: Keystone Pacific may share your information with the Association, and in instances when required by or permitted under the Association’s governing documents, or required given the context, such information may be made public. For example, a maintenance request submitted through the Site will include your personally identifiable information, and may need to be shared with the Association and subcontractors in order for action to be taken. Reports of violations of Association rules and regulations may need to be disseminated in accordance with the Association’s governing documents. Other communications intended for the Association will need to be shared with the Association in accordance with their content and context.

Protection of rights: Keystone Pacific may also disclose account information in special cases when Keystone Pacific has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone (i) who may be violating the Terms of Use, (ii) who may be violating or causing damage to or interference with (either intentionally or unintentionally) the rights or property of Keystone Pacific, its technology provider, other Site users, or any other person or entity, or (iii) to protect the personal safety of employees of Keystone Pacific or its technology provider, other Site users, any other person or entity or the general public. Keystone Pacific may disclose or access account information when Keystone Pacific believes in good faith that the law requires it and for administrative and other purposes that Keystone Pacific deems necessary to maintain, service, and improve the Site or associated products and services.

In all other circumstances, Keystone Pacific will notify you at the time of data collection or transfer if Keystone Pacific intends to share your data to a third party other than as described herein and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service or not to participate in certain promotions or surveys.

SECURITY

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to Keystone Pacific or from the Site, and you do so at your own risk. To assist in preventing unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

CHILDREN’S PRIVACY

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Accessing and updating or delete your information

You may edit your information at any time by contacting the Site’s webmaster at websupport@keystonepacific.com.

Additional Information

Questions regarding this Privacy Policy should be directed to the webmaster at websupport@keystonepacific.com.